Shipping Information

Every Autumn & Ember order is carefully prepared and packaged with attention to detail. We aim to ensure your products arrive safely and beautifully presented.

• Orders are processed within 1–3 business days.
• Delivery times may vary depending on your location.
• You will receive tracking information once your order has been dispatched.
• Delivery delays caused by postal services or unexpected circumstances are outside our control.

Order Processing

Once your order has been confirmed, our team carefully prepares your skincare products for shipment. Please ensure your delivery information is accurate before completing your purchase.

Changes to orders may not be possible once processing has begun.

Returns

We want you to be happy with your Autumn & Ember purchase. Please note that, for safety and hygiene reasons, we are unable to accept returns.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong product, please contact us as soon as possible with your order details and photographs of the item. We will work quickly to resolve the issue.

Contact Us

For any questions regarding shipping or returns, please contact:

hello@autumnandember.com